You reach out directly to the customer if you accept the request in the detail view. Afterwards you can clear the details regarding the request. As far as you are in contact with the customer you can reach the chat via 'Open chat'. Subsequently you can upload your proposal in the detail view. The customer will be notified immediately. You do not have to send us a copy of your proposal. If the client mandates you, he will send his order directly to your lab.

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